Network Service Implementation Intervals

The following GovNet Service Delivery Times are a baseline for estimated time of service completion once a request for service has been fully documented. All time intervals are based on normal situations and using current vendor contracts. Expedited service for emergency situations is handled on a case-by-case basis.  In some cases, vendors may charge additional fees for expedited services

Please feel free to open your tickets via Footprints,  if you have access.  If not, please click the links below to get more information on a topic and/or contact us.

Requests for the following services have a standard delivery time of approximately 30 working days:

• Initial Connection & Moves of Data Circuits  *based on vendor service availability
• Establish VPN Site-to-Site Connection
• Network Consulting Services

• Establish Firewall Services

• Allocate/Reallocate IP Subnets
• Configure VPN Client access
• Acquire SSL Certificates
• Configure Network Monitoring Portal (if available)
• DotGov Domain Name Registration

• Establish/Change Domain Services
• Change Firewall Services
• Establish Dialup Account
• Establish / Change Listserv

All time intervals are based on normal situations and current contracts with our providers. Staff shortages and priority situations such as: statewide procurement problems, emergencies created by natural disasters, environmental problems, and legislative mandates may alter delivery timetables.