• Change Telephone Company Directory Listings
• Change State Employee Online Directory
• Create Distribution List
• Enterprise Email Services
• Email Archive Solution (Enterprise Vault) 
• Wireless Access at the State House
• Listserve Hosting
• Mail Routing/MX services
• Order Phone Directories

• Other Department Helpdesks
• Password Reset (all types)
• Set Up Wireless Access
• Web/Teleconferencing Services
• Wireless Phone and Data Devices

eGovernment

• Department/Agency Search

• Department/Agency Toll Free Numbers

• Vt.Gov Domain Name Approval/Registrations
   
• Employee Phone and Email Search
   
• State Web Portal (Vt.Gov)

Network Related Services

• Domain Name Service
• Establish A Virtual Private Network
• Equipment and Service
• Firewall Management
• IP Subnet Assignments
• Network Monitoring Services

 Planning

• Current Enterprise Projects
• Data Center Space
• Five Year Plan (CIO) 
• Network Consulting Services
• Phone Systems
• Plan It
• Pre-Qualified IT Vendors
• Project Request
• Voice and Data Cable Installation
• Web Portal Board Reports

• Security News You Can Use
• SPAM and Virus Protection
• Threats and Prevention
• Virus and Malware Information Links 
• Web Security and Information

• Active Directory Services
• Application Hosting
• Backup and Recovery Services
• Desktop Hardware/Software Support
• File and Print Services
• Server Monitoring
• Server Virtualization Services
• Sharepoint Services

• Remote Helpdesk Support
• Acquire SSL or S/MIME Certificates
• After Hours Support
• Customer Support SLA
• Data Center Access
• Digital Media/Hardware Disposal 
• Footprints Helpdesk Support System
• Create A New Footprints Account
• Submit Footprints Ticket
• Footprints New Hire/Termination Form
• Mainframe and Technical Services
• Telephone Billing Questions
• Training Room Rental

• Move/Add/Change/Disconnect Lines
• Automated Call Distribution
• Basic Telephone Service
• Call Processor
• Caller ID Services
• Calling Cards/Long Distance Authorization Codes
• Centrex Features
• General Procedures
• ISDN Services
• National Area Codes
• Purchase Phones and Equipment
• Telephone Dialing Instructions
• Telephone Repair and Installation
• Telephone Work Order System (COMPCO)
• Vermont Area & Exchange and ZIP Codes
• Voicemail Services