Regular Business Hours for the various divisions at DII are:

• Data Center Operations: 6:30am till midnight Monday through Friday
• Network Operations: 7:45am to 4:30pm Monday through Friday
• Desktop Operations: 7:45am to 4:30pm Monday through Friday
• Telecommunications: 7:45am to 4:30pm Monday through Friday
• Server and Application Support: 7:45am to 4:30pm Monday through Friday

 DII after hours coverage of it’s data center operations, telecommunications, server environment and network monitoring with Contact Communications. DII does not traditionally respond to desktop issues after business hours. Calls placed for support to either 828-2200 (after 4:30 PM and weekends/holidays) or 828-3544 (After 12:00 AM and weekends) will be redirected to Contact Communications.  Issues requiring immediate attention will be forwarded to the appropriate DII employee who will triage the report and follow proper procedures to restore activities to normal operations.