Due to the variety of passwords that are used for the various state systems, the general procedure to get a password reset is to contact your internal IT Helpdesk or other support resource. If they are unable to reset the password themselves, they will contact the DII Helpdesk to provide assistance.

If you work in a department that is directly supported by DII, you should still contact the individual designated in your department as the point of contact and that person will contact the DII Helpdesk if further assistance is needed.

If you are unable to reach your internal contact, you may call the DII Helpdesk at 828-3544 for assistance.