Telephone Installation and Repair Services

 

 

Description

 

 DII provides sizing, configuration and implementation support for State of Vermont phone systems

Benefits

 

DII’s centralized service includes expertise in all technologies and most vendor products, such as DII’s maintained statewide communication system. 

Maintaining close relationships with vendors will encourage optimal configuration for the customer’s requirements, adherence to policies and standards, as well as, responsive service and support.

  • Centralized point for purchasing and billing of equipment
  • Centralized point for installation, maintenance/trouble shooting, billing services 

Availability

 

Hours of Operation:

Monday –Friday  7:45 a.m. to 4:30 pm

 

Maintenance Window (if applicable)

No standard re-occurring maintenance window is assigned.  

Contact/Order Inquiries

 

For all service and support inquiries:

 

Authorized Requestors should use the COMPCO Ticketing System: https://telecomservices.dii.state.vt.us/webapp

For access, send email to: telecom@state.vt.us

Or

Call 802-828-6620 Option 2

 

Telecom Requestor System (COMPCO):   DII Telecommunications customers' access to our service requestor system known as Compco. Customers must submit service requests and trouble reports to us through this system (not Footprints). 

This interface allows you to fill a shopping/service cart with the new services, features & telecom supplies your office needs. This system is more user friendly and easier to follow and understand than our current interface. We are very pleased to be able to offer this vast improvement to our customer and hope you will agree that is a greatly improved process.  Click the link below to obtain instructions.

More Information

 

Price Model

 

 

 Fairpoint

Description:

$

Frequency

Other details

Analog Base Station Rate (single line phone)

$14.20

Monthly

Centrex

ISDN Base Station Rate (multi-line reception console phone)

$26.70

Monthly

Centrex

Voicemail

$2.85

Monthly

 

Local calling rate

$0.020

Per minute

 

Regional & Long Distance Rate

$0.275

Per minute

 

Caller ID

No Charge

 

 

 

VTel – Springfield Area

Description:

$

Frequency

Other details

Analog Base Station Rate (single line phone)

$22.09 - $16.57

Monthly

Based on volume

ISDN Base Station Rate (multi-line reception console phone)

$24.47 - $18.95

Monthly

Based on volume

Voicemail

$3.00

Monthly

 

Local calling rate

$0.020

Per minute

 

Regional & Long Distance Rate

$0.275

Per minute

 

Caller ID

No Charge

 

 

 

For full product descriptions and prices, please logon to the Telecommunications work order system and view the Shopping Cart.