DII is currently contracted with Fairpoint Communications to provide Centrex services to State of Vermont locations and Interactive Intelligence (ININ) for advanced call center call routing options including Automated Call Distribution. We do not contract with vendors who install or support the use of key or secondary telephone systems at the locations other than Centrex or the ININ ACD. We can schedule planning sessions with Fairpoint and Interactive Intelligence to review available features and services based on business requirements.

Please review the Basic Telephone Service and Automated Call Distribution sections of this website for more information.Please contact the Telecommunications Team at 802-828-3400 if you would like to discuss changes to how telephone calls are delivered and managed throughout your organization.   We do require the involvement of the Business Manager in these planning sessions as often budgetary impacts (both positive and negative) can be generated.