Telecommunications General Procedures

STATE INFORMATION OPERATOR: (802) 828-1110

If you are unable to find information is this directory call 828-1110 for help finding telephone numbers for State of Vermont offices, services, or employees.
 

TELEPHONE REPAIR and INSTALLATION SERVICE: (802) 828-3400

If you are experiencing any trouble with your telephone, voice-mail, or individual lines, call Telecommunications at 828-3400. Or if you have an authorization code you can enter a request via the Telecom Work Order (COMPCO) system.
 

CALLING CARDS & LONG DISTANCE AUTHORIZATION CODES:

If you would like to request a calling card or authorization code for a State employee, please visit the DII website and click on Telecommunications.  Any changes or questions regarding calling cards and authorization codes should be handled similarly.  Please note that an employee ID or department billing code is required before the submitting the request.
 

AUDIO and WEB CONFERENCE SERVICES:

The State of Vermont has a new provider for Web Conferencing and Tele Conferencing. This contract replaces the one that has been in effect with Leader Technologies. Departments will need to establish accounts with iLinc for both types of services. Billing will be directly between iLinc and the departments and agencies. There is no billing through DII and no DII administrative fee associated with these new accounts.  You can find instructions for setting up both types of accounts on our website.   

PERSONAL LONG DISTANCE CALLS POLICY:

All telephones and cell phones owed by the State of Vermont are intended for use in conducting the day-to-day business of the State. Use of State equipment or services for personal activities is discouraged and should never interfere with the conducting of State business. We do recognize that occasionally, personal use of State equipment or services is necessary and acceptable. When State equipment is used for personal activities, the employees using the equipment must reimburse the State through their departments for the expense incurred.
 

PROCEDURE:

The Department of Information and Innovation will provide monthly call detail reports of non-cellular telephone calls to each business manager detailing long distance charges by each caller. Employees should examine those statements and remit the costs for all personal calls. You may call the accounting team at 828-3550 regarding any questions you may have about your telephone bills. Their mailing address is 133 State Street, Drawer 33, Montpelier, VT 05633-3701.