The Fairpoint Centrex phone system has the ability to utilize a call processor or automated attendant service. The programmed call processor allows a department to route telephone calls to a pre-determined internal telephone number by offering callers a list of option numbers and corresponding services. For example, a call processor may give a caller options like, “Press 3 for Telecommunications”. This feature is typically utilized to keep the front receptionist free from answering a bulk of the inbound telephone calls for a particular group of employees, which allows for other activities such as directing visitors.

DII Telecommunications will need to work with departments in order to coordinate this work with Fairpoint. If you need more information or want to have a call processor service installed or changed, please call 828-3400.