DII Telecommunications works with our service providers to have voice mail available on any State Centrex telephone line. In addition to allowing callers to leave messages when lines are busy or unanswered, this feature allows employees to record their own greetings as well as retrieve, store and forward messages left by callers.  With voice mail, no calls go unanswered!

Voice Mail User Guide

Call Answering Mailbox:

This type of voice mail will allow an incoming caller to leave a message if the state employee is talking on the telephone or if the line is not answered by a specified number of rings.

Information-only Mailbox:

This type of mailbox allows the state to leave specific information to an incoming caller. It does not allow the caller to leave a message.

Message Waiting Indication:

We can provide two types of message waiting indication depending on the type of telephone you have. The options are a visual message waiting light or an audible stutter dial tone you hear when you pick up your handset.

Dial 0:

Callers can be transferred to another line if they get your voice mail and must speak to a real human! The "dial 0" line should not have voice mail on it.

Local Voice Mail Access Numbers:

You can access the State of Vermont voice mail system by calling any of these telephone numbers. Choose the one that is a local call.

• Barre 828-3890
• Newport 334-3970
• Bennington 447-6969
• St. Albans 527-5499
• Brattleboro 257-2525
• St. Johnsbury 751-3240
• Burlington 865-7799
• Rutland 786-5980
• Middlebury 338-5300
• Waterbury 241-3310
• Montpelier 828-3890
• White River Jct. 295-4141

Voice Mail Message Waiting Indicator (light or stutter tone):

When exiting voice mail always press the star * key repeatedly (minimum 5 times) until your hear the system say "goodbye". This will help prevent the message waiting indicator (light or stutter tone) from malfunctioning.  

Voice Mail Busy Greeting:

When taking over an existing voice mailbox from another person, be sure to check for the busy greeting and change it if present. Otherwise callers will get the previous person's busy greeting when they call you while you are on the phone. The busy greeting is in personal options, from the main menu press 3, then press 1, press 1 again, then press 2. If you hear your own standard greeting you don't need to change it.  

Voice Mail Extended Absence Greeting:

The extended absence greeting is useful when you will be out of the office and you want to be sure callers are made aware of your absence before leaving a message. When activated, the extended absence greeting prevents the caller from pressing pound to bypass your standard greeting to begin recording their message immediately, it forces them to listen to your extended absence greeting. The extended absence greeting does not record over your standard greeting, so once you delete your extended absence greeting, the existing standard greeting will resume being played to callers reaching your voice mailbox. To create an extended absence greeting, access your voice mailbox as usual. At the main menu press 3 for personal options, then press 1, then press 3.  

New Voice Mail User Password:

New voicemail boxes have a temporary password which is the same seven digits as the telephone number. You will be prompted to change the password the first time you successfully login. To request a voice mail box password reset please contact Telecommunications at 828-3400.