New Voice Mail User Password:

New voicemail boxes have a temporary password which is the last four digits as the telephone number. You will be prompted to change the password the first time you successfully login. To request a voice mail box password reset please contact Telecommunications at 828-3400 or by email at Telecom@state.vt.us  

Local Voice Mail Access Numbers:

You can access the State of Vermont voicemail system by calling any of these telephone numbers. Choose the one that is a local call.

• Barre 828-3890
• Newport 334-3970
• Bennington 447-6969
• St. Albans 527-5499
• Brattleboro 257-2525
• St. Johnsbury 751-3240
• Burlington 865-7799
• Rutland 786-5980
• Middlebury 388-5300
• Waterbury 241-3310
• Montpelier 828-3890
• White River Jct. 295-4141
• Essex/Williston 879-5633

Here are some helpful TIPS for the new Fairpoint voice mail system, also see the link to the Centrex voice mail user guide and the separate  menu summary below.

Notification options:

You might find the new voice mail notification options useful, such as special delivery. You can use special delivery to have your mailbox call your local cell phone or local home phone when you have a new message and specify whether it calls you for all new messages or just messages people have marked urgent by pressing pound-4-pound after recording the message they left you. You can also set the schedule when it calls you to notify you of the new message. Special delivery options can be accessed from the main menu by pressing 3-1-3-2-1. If you use this, enter 9-plus your 7-digit local cell or home phone number as your special delivery number to have it call your cell or home phone. When you have a new message, your mailbox will call you and tell you there's a new message and prompt you to enter your password to hear the new message. You can also have your mailbox send a text message your (10-digit) cell phone to let you know you have new messages, this option is under notification option 4 wireless (SMS) notification. Note that the pager notification option requires an alpha-numeric pager, it does not work with numeric-only pagers.

Centrex Voice Mail User Guide .

Fairpoint Centrex Voice Mail menu summary .

Dial Zero option (personal receptionist):

The dial zero needs to be set up be each employee in their own mailbox, it is no longer set, activated or changed by Fairpoint and the dial zero setting on your old mailbox was not carried over to your new mailbox. The dial zero feature is now called "personal receptionist" which can be accessed from the main menu by pressing 3-1-4-2, then enter the 4 digit extension you want callers transferred to when zero is pressed, then press pound and press 1 to save the setting. If you're in a town such as Colchester, Pittsford, Morrisville, Barre, Windsor or at any correctional facility and call a phone number in another town to access your voice mail, then program your dial zero number using 9 plus the 7-digit phone number of the dial zero number (I. E. 9,xxx-xxxx).

Fast forward to end of message:

Press 9-9 to Fast forward to end of message. This is useful if you’ve determined the message needs to be forwarded to another mailbox. You can’t forward a message while it’s playing, you have to either wait until it’s finished playing or press 9-9 to advance to the end of the message.

Forwarding messages to another mailbox:

To forward a voice mail message from you mailbox to another, you must enter the 10 digit mailbox number you want to forward the message to, such as 802-828-3400. This is a change from the old system which would accept the 7-digit mailbox number. You must also be at the end of the message to forward it, you can press 9,9 to fast forward to the end of the message if you don't want to listen to the entire message. You can no longer forward the message during playback, pressing 5 during playback only increases the volume of playback.

Accessing your office general voice mailbox from your main line that has an auto attendant on it:

If you try to access your offices’ general voice mailbox and you are prompted to ‘enter your PIN followed by the pound key” instead of the prompt “enter your password then press pound”, then you need to press star twice, then press pound, then enter your 10 digit mailbox number and press pound, then you will be prompted to “enter your password then press pound” (instead of your PIN for your auto attendant), enter your mailbox password and press pound as instructed. When you call the voice mail access number from a phone line that has an auto attendant, the system assumes you want to access the auto attendant. The process above tells the system that you want to access a voice mailbox rather than an auto attendant. Don’t forget to use your web browser and the following link if you need to make changes to your auto attendant and not your mailbox.

http://fvms.fairpoint.com/

Notification options:

You might find the new voice mail notification options useful, such as special delivery. You can use special delivery to have your mailbox call your local cell phone or local home phone when you have a new message and specify whether it calls you for all new messages or just messages people have marked urgent by pressing pound-4-pound after recording the message they left you. You can also set the schedule when it calls you to notify you of the new message. Special delivery options can be accessed from the main menu by pressing 3-1-3-2-1. If you use this, enter 9-plus your 7-digit local cell or home phone number as your special delivery number to have it call your cell or home phone. When you have a new message, your mailbox will call you and tell you there's a new message and prompt you to enter your password to hear the new message. You can also have your mailbox send a text message your (10-digit) cell phone to let you know you have new messages, this option is under notification option 4 wireless (SMS) notification. Note that the pager notification option requires an alpha-numeric pager, it does not work with numeric-only pagers.

Call Answering Mailbox:

This type of voice mail will allow an incoming caller to leave a message if the state employee is talking on the telephone or if the line is not answered by a specified number of rings.

Information-only Mailbox:

This type of mailbox allows the state to leave specific information to an incoming caller. It does not allow the caller to leave a message.

Message Waiting Indication:

We can provide three types of message waiting indication. The options are a visual message waiting light, an audible stutter dial tone you hear when you pick up your handset, or a combination of both.  Within voicemail you can also configure a page and/or SMS alert of a message waiting.

Dial 0:

Callers can be transferred to another line if they get your voice mail and must speak to a real human! This feature is programmed in from your voicemail box main menu.  Press 3 to go to personal options, then press 1 to reach the personal profile menu.  To change or review your personal receptionist feature, press 4, enter the 4 digit extension callers should be routed to when they press zero in your mailbox, then press # (pound), then press 1 to save the setting.

Voice Mail Busy Greeting:

When taking over an existing voice mailbox from another person, be sure to check for the busy greeting and change it if present. Otherwise callers will get the previous person's busy greeting when they call you while you are on the phone. This feature allows callers to hear a different message if you are currently using your telephone.  To change or review the busy greeting settings, access your voicemail box.  From the main menu, press 3 to go to personal options, then press 2 to reach the greetings menu.  From there press 2 to access the busy greeting menu and follow the prompts. Don’t forget to press 2 to activate your busy greeting once you have recorded it.

Voice Mail Extended Absence Greeting:

The extended absence greeting is useful when you will be out of the office and you want to be sure callers are made aware of your absence before leaving a message. When activated, the extended absence greeting prevents the caller from pressing pound to bypass your standard greeting to begin recording their message immediately, it forces them to listen to your extended absence greeting. The extended absence greeting does not record over your standard greeting, so once you deactivate your extended absence greeting, the existing standard greeting will resume being played to callers reaching your voice mailbox. To create an extended absence greeting, access your voice mailbox as usual. At the main menu press 3 for personal options, then press 2, then follow the prompts to record and activate.  Once you return to the office, you will need to deactivate it by pressing 3 from the main menu for personal options, press 2 for greeting menu.  From there press 4 for the extended absence greeting menu and follow the prompts.  For more information on the features associated with the extended absence greeting, please review page 6 of the Centrex User Guide and the feature overview.  For more information on the features associated with the extended absence greeting, please review page 6 of the Centrex User Guide and the feature overview.   

Centrex Voice Mail User Guide .