If you are a current customer utilizing Mainframe Services and need support, please use the Footprints Helpdesk Support System to submit a workorder.

Our IBM mainframe, a.k.a. enterprise server, is a platform of choice for mission-critical applications and storage for corporate data.  The State of Vermont utilizes both System z hardware and software to create a superior and optimal operating environment emphasizing:

• Availability & resiliency:  a proven track record providing A-plus protection and recovery from failures.
• Security:  The mainframe and its operating system provide leading-edge technology in data security.
• Scalability:  Modifications can be made--machines can be partitioned and re-partitioned, system resources can be allocated or re-allocated--with no human intervention in most cases, with no disruptions to applications and no perceived loss of service.
• Virtualization & workload management:  The mainframe can run and intelligently manage multiple workloads, both legacy and Web applications.

DII Technical Support Services offers a full range of information support through planning, evaluation, installation, tailoring, monitoring, diagnosis, maintenance, problem solving, training, security and administration of system control and third party programs.  We also provide data base and data storage management services. Some of the software supported on our enterprise server:

• CICS (Customer Information Control System) is an IBM online transaction processing program.
• Data Facility Storage Management Subsystem (DFSMS™) is an IBM software suite that automatically manages data from creation to expiration.
• DFSMShsm (Hierarchical Storage Manager) is an optional feature providing backup, recovery, migration, and space management functions.
• RACF (Resource Access Control Facility) is IBM mainframe security software that verifies user ids and passwords and controls access to authorized files and resources.
• COBOL is a second-generation programming language.
• Gener/OL is a 4-GL development tool for CICS.
• TCP/IP (Transmission Control Protocol/Internet Protocol) is the basic communication language or protocol of the Internet.  It can also be used as a communications protocol in a private network (either an intranet or extranet).
• Connet:Direct provides the capability for moving mission-critical data to and from a variety of platforms supporting multiple communication protocols.
• VTAM (Virtual Telecommunications Access Method) is an IBM application program interface (API) for communicating with telecommunication devices and their users.
• NETVIEW is IBM's network management system.  A text message-based system that monitors, manages and controls SNA networks.
• TSO/ISPF is an IBM text editor and programming facility.
• QWS3270 is a standards compliant TN3270 emulator application.
• Zeke is an automated job scheduler and monitor.
• Docu/Text is an online documenting system.
• VTape emulates physical tape mounts through DASD.
• Vision:Results is a report generator utility.
• TMON offers detailed monitoring of operating system performance.
• CA TLMS Tape Management is an automated tape management system which controls and protects z/OS tape volumes and data sets.
• VM/ESA is an IBM operating system capable of running multiple systems, with each running its own programs.