Network Engineering maintains monitoring services that continually watch the stability of the State’s Network Infrastructure. These systems are capable of monitoring not only network equipment but also systems like HVAC, UPS, power distribution units, Servers, phone systems, etc. With these systems, Network Engineering creates monitoring portals and alerting services for agencies and departments to present a single status tool for their network health.

 Network Engineering also employs Intrusion Detection Systems (IDS) and other systems that monitors potential hostile traffic on the network. These systems can be leveraged for compliancy and security enforcement. Purposes for monitoring systems: 

• Stability of systems and services running on the network both Local Area Networks (LAN) and Wide Area Networks (WAN).
• 24 / 7 / 365 alerting of events to create efficiencies of not staffing around the clock.
• Mean Time to Recovery (MTTR) is significantly reduced when devices are monitored to show timing, and relationships of alerts.
• Compliancy to regulatory guidelines often requires monitoring at several layers to be in compliance.
• Automated response to monitored events is critical in maintaining stability through malicious attacks. Without monitoring and evasive action taken promptly, a domino affect can cripple network environments.

 To establish monitoring services a work order must be created in the Footprints Help Desk Support System. If you do not have an account on this system one can be created by contacting the DII helpdesk at 802-828-3544.