The Vision for the Future of Web Services in the State of Vermont

In September, 2007 the state launched the Web Portal Project. This project embodies the state’s initiative to bring efficiency and standardization to common processes within state government. It also represented an opportunity to bring the state fully into the digital age.

The project was initiated to benefit all state branches, organization, partners, and citizens. It was intended to improve customer satisfaction and greatly reduce transaction costs. Before this initiative a wide variety of independent systems using divergent technologies provided Web services for the various organizations in state government. The Web Portal Project now provides a common solution, development environment, and Web hosting environment available to the entire state.

In the first 6 years of the project we have progressed from being a technically inferior eGovernment State with little or no enterprise strategy to a point today where we can count several significant successes, including being recognized as one of the top ten state Web Portals in two consecutive years. This time of success has also been a time of learning as this new business model was tested. During the initial stages of our work we discovered several areas where there was opportunity for improvement in our eGovernment strategy.

The Office of the CIO, which includes the Director of Web Services, has been working to implement several changes to address these issues.

To learn more read the Web Portal Project Memo

If you are interested in more information about getting involved with the Web Portal Project please contact the State Webmaster, Harry Bell, at 802-828-5338.