Web and Audio Teleconferencing Services

What is this Service?

This service enables real-time collaboration and communication with multiple parties and locations, while reducing operating costs associated with travel and increasing productivity.  This service includes the technology to support video teleconferencing, audio conferencing, and conference room technologies.

What is Included?

Key Standard Features

Audio Conferencing

  • Ability to individually assign user account to support a conferencing session with 125 participants (ability to go up to 500) on a 24x7x365 basis
  • Secure access to conference bridges via pass codes
  • Capability to tailor conference options, such as name announcement, conference start/wait options
  • Capability to enable charge code capture

Web Conferencing

  • GoToMeeting (GoToWebinar & GoToTraining are also included as part of the contract)– Host meetings online for at least 25 attendees (can accommodate up to 1,000 attendees if needed)
  • Toll free calling can be added for an additional monthly fee
  • Sharing of content from the user’s laptop or desktop as well as audio/video integration
  • Attend meetings from mobile devices (such as your iPad, iPhone, or Android)
  • Ability to record meetings

How Do I Obtain This Service?

User Request Process for Service Features

Each department and/or agency will need to establish an account with Citrix in order to user the Web and/or Audio Conference service.  DII does not administer these accounts, and the billing for services will be made directly to your organization.

Create an Account

To set up an account, please see this page:  http://dii.vermont.gov/application/desktop/teleconferencing/create for instructions.

Service Exclusions

DII does not directly provide this service, nor does it facilitate billing for the service.  All State of Vermont Agencies and Departments should contact the contracted vendor directly to set up an account.

Webcams and headsets can be ordered under any of the existing State contracts for peripherals. Go to to the BGS Purchasing Website, and look under the Peripherals Section for State of Vermont contracts.

How Do I Receive Support for This Service?

To request support for this service, contact the Service Desk to open a support ticket.

The Citrix Technical Support team provides support for their product offerings.  Here are the best ways to reach them if you have a problem.

  • Go to the Citrix Support Website and click on the product you are having issues with. There are many documents, training videos, etc. that could assist you with your issue.
  • If you need to contact support, please call 1-888-259-8414
  • OR submit a request with Ccustomer Support

To request support installations on Desktops or Laptops open a support ticket.

Service Maintenance

  • Maintenance should not impact services.

Service Performance

Availability Goal

Service/Application Availability
  • Available 24x7x365
Support Availability
  • Citrix Online Support is available 24x7

Request Fulfillment Goal

  • Once signed document is received, 3 days to set up a new department account

Service Costing

Department of Information and Innovation
133 State Street
Montpelier, VT 05633
(802) 828-4141

For Customer Support, please call 802-828-6620 or toll free 855-828-6620

  • DII Service Desk:   Option 1
  • DII Telecom Helpdesk:  Option 2
  • DII Mainframe Helpdesk:   Option 3
  • Vision/HR Helpdesk: 802-828-6700