Web and Audio Teleconferencing Services

What is this Service?

Skype for Business Online is a communications service that connects people for meetings and conversations anytime and from virtually anywhere. It gives users access to information about presence, and enables instant messaging, audio and video calling, rich online meetings, and extensive web conferencing capabilities.

Skype for Business is included as part of the Office 365 licensing the State of Vermont subscribes to.  Service Description below is in regards to Skype for Business (SFB) functionality.  SFB service Description:  https://technet.microsoft.com/en-us/library/skype-for-business-online-service-description.aspx

Another option at this time for web/audio conferencing is with Citrix Online.  For information on Citrix Online, click here.

                *Please note that the State’s direction is to utilize Skype for Business. 

What is Included?

Key Standard Features

Web Conferencing (Skype for Business Online Meetings)

  • Host meetings online for up to 250 attendees
  • PSTN conferencing can be added for an additional monthly fee – see Service Costing below
  • Sharing of content from the user’s laptop or desktop as well as audio/video integration
  • Attend meetings from mobile devices (such as your iPad, iPhone, or Android)
  • Ability to record meetings

Skype Meeting Broadcast

Skype Meeting Broadcast is a new component of Skype for Business that enables Office 365 users to produce and broadcast a meeting on the internet with up to 10,000 attendees, who can attend from a browser on virtually any device (this is similar to the Citrix Online GoToWebinar service).   With Skype Meeting Broadcast, you can host large virtual meeting such as internal "Town Hall" style meetings and public webinars. You can record meetings, and you can customize them to gauge audience involvement and satisfaction.

Audio Conferencing

  • PSTN conferencing can be added for an additional monthly fee – see Service Costing below
  •  Maximum # of phone participants per meeting:  250
  • Secure access to conference bridges via pass codes
  • Capability to tailor conference options, such as name announcement, conference start/wait options

How Do I Obtain This Service?

User Request Process for Service Features

To request Skype for Business conferencing line (PSTN), please use the Submit User Account Request feature in LANDesk:

Service Exclusions

Webcams and headsets can be ordered under any of the existing State contracts for peripherals. Go to to the BGS Purchasing Website, and look under the Peripherals Section for State of Vermont contracts.

How Do I Receive Support for This Service?

To request support for this service, contact the Service Desk to open a support ticket.

To request support for this service, contact the Service Desk to open a support ticket:

Self Service Portal – Log into LANDesk

Service Maintenance

  • Maintenance should not impact services.  See Service/Application Availability below.

Service Performance

Availability Goal

Service/Application Availability
Support Availability
  • ADS Service Desk: Monday –Friday 7:45 a.m. to 4:30 pm
Non-Business Hours

ADS does not traditionally respond to issues after business hours. ADS staff is only available via "best effort" after hours. Support calls placed after 4:30 PM and weekends/holidays will be redirected to Contact Communications. Issues requiring immediate attention will be forwarded to the appropriate ADS employee who will triage the reported issue and follow proper procedures to restore activities to normal operations

Request Fulfillment Goal

  • See Customer Support SLA

Service Costing

All users licensed in the Office 365 tenant are enabled to use Skype for Business (on network).  Appropriate equipment (headsets/webcams) can be purchased separately.  If a phone number is required, user may request a PSTN conferencing line.  There is a cost associated with the PSTN conference line and will be billed annually via the demand services Service Level Agreement (SLA).  Licenses are assigned directly to the user's Office 365 account. 

  • $48.00 annually per user
    • This is a fixed rate – there will be no additional charges for per minute usage.

More Information

  • Office 365 Licenses are included in the ADS allocation for all State Employees. 
  • The following are not included in the allocation and the Customer utilizing these services will be assessed a Demand Services fee:
    • Vendor/Partner Account (non-state employees) Accounts – (subject to change based on Microsoft licensing costs when we renew our Enterprise agreement)
      • G1 - $110 per account
      • G3 - $313 per account

Department of Information and Innovation
133 State Street
Montpelier, VT 05633
(802) 828-4141

For Customer Support, please call 802-828-6620 or toll free 855-828-6620

  • DII Service Desk:   Option 1
  • DII Telecom Helpdesk:  Option 2
  • DII Mainframe Helpdesk:   Option 3
     
  • Vision/HR Helpdesk: 802-828-6700