Technical Support

The Technical Support team takes pride in their approach to service and their expertise with all product offerings. Here are the best ways to reach out to them if you have a problem:

Go to Citrix Customer Support and click on the product you are having issues with.  There are many documents, training videos, etc. that could assist you with your issue.

If you need to contact support, please call 1-888-259-8414 or Submit a Support Request Online.

Department of Information and Innovation
133 State Street
Montpelier, VT 05633
(802) 828-4141

For Customer Support, please call 802-828-6620 or toll free 855-828-6620

  • DII Service Desk:   Option 1
  • DII Telecom Helpdesk:  Option 2
  • DII Mainframe Helpdesk:   Option 3
  • Vision/HR Helpdesk: 802-828-6700