eDiscovery Users - Searches not functioning

30 May 2017

7/26/2017 Update:

Microsoft has identified and is working to resolve an additional problem with eDiscovery. Currently users are not able to export mail from eDiscovery if they have MFA enabled. Microsoft is working on a fix, and is planning to have it rolled out to our tenant within the next 6-8 weeks. Please enter a LANDesk ticket if you are encountering this problem, and a technician will be in touch to help you work around this problem. 

7/11/2017 Update:

Microsoft has identified a bug with searching inactive mailboxes.  Until this issue is resolved, users will need to select “Custom location selection”, and then add the inactive mailboxes they want to search manually.  Searching “All case content” will not search the contents of inactive mailboxes.

Thank you for being patient with us while we continue to work with Microsoft to get this issue resolved.

ADS Service Desk
802-828-6620, option 1

Who:     All eDiscovery Users

What:   eDiscovery Searches Not Functioning

When:  May 30, 2017

Impact: Users will be unable to search mail via the eDiscovery feature of Office 365.

Details: Permissions on the eDiscovery system are not working correctly.  Our audit logs do not show any modifications made from our end.  A ticket was entered this morning with Microsoft, and they have escalated this to the product team for troubleshooting as this appears to be a backend Microsoft issue. 

We will update you with information once we hear back from Microsoft.

ADS Service Desk

133 State Street
Montpelier, VT 05633
(802) 828-4141

For Customer Support, please call 802-828-6620 or toll free 855-828-6620

  • ADS Service Desk/Telecommunications:   Option 1
  • ADS Mainframe Helpdesk:   Option 2
  • Vision/HR Helpdesk: 802-828-6700: Option 3