Verizon Wireless Phones Cannot Call State VOIP Phones

02 July 2018

Who: Any Verizon Wireless caller attempting to call a VOIP phone within the state's network.

When: Since July 2nd, around 1 PM

Impact: State VOIP phones cannot be called from a Verizon Wireless line, however, State VOIP phones can call Verizon Wireless lines. User's calling VOIP phones from Verizon Wireless will hear a fast busy signal.

We are currently working with Verizon to resolve this issue, and will have it resolved as soon as possible.

Contact: ADS Service Desk 802-828-6620 option 1

133 State Street
Montpelier, VT 05633
(802) 828-4141

For Customer Support, please call 802-828-6620 or toll free 855-828-6620

  • ADS Service Desk/Telecommunications:   Option 1
  • ADS Mainframe Helpdesk:   Option 2
  • Vision/HR Helpdesk: 802-828-6700: Option 3