Support and Training

DII provides support and facilitates training services for State of Vermont Employees, Vendors, and Outside Service Providers. While DII does not specifically hold most computer-based trainings, we do have a contract with KnowledgeWave for online training.  We also have a training room available for rental and guides to assist you with our most widely used programs.

Microsoft Office 365 Training Information 

For questions regarding the online training, or any additional services please contact KnowledgeWave directly: or 800-831-8449.

Information regarding KLS (online training) account set up

We are continually updating training materials and our systems to keep up with the evolving roll of technology in order to provide the best possible service to our customers.

Online Help

Request Support or Service: LANDesk Ticketing System

Telecommunications Support or Service:

DII Training Room Information:

Department of Information and Innovation
133 State Street
Montpelier, VT 05633
(802) 828-4141

For Customer Support, please call 802-828-6620 or toll free 855-828-6620

  • DII Service Desk:   Option 1
  • DII Telecom Helpdesk:  Option 2
  • DII Mainframe Helpdesk:   Option 3
  • Vision/HR Helpdesk: 802-828-6700