Open Data Portal

What is this Service?

The State Open Data Portal is a tool for State of Vermont organizations to publish and store publicly accessible data. The infrastructure created for the WCMS is designed in such a way that it is a tool available across the enterprise for managing databases. For individuals or programs that wish to publish data online the portal will allow non-technical staff of individual state government organizations to manage their own data on a remote server using only their current Web browser.

What is Included?

Key Standard Features

  • Non-technical staff can substantially maintain the data.
  • The site owner is responsible for ensuring the data is indeed public and contains no personally identifiable information or other data that should not be shared.
  • The portal allows the creation of views, charts, graphs and maps based on the data. All of these can be embedded in existing Web pages to share the data in a meaningful way and in context.
  • All data sets and views may be downloaded in useful formats including Excel format.
  • All data sets include an API so that hosted data can be used to drive online applications.
  • The site can be used as the data source for applications created by other vendors.
  • User accounts can be created and activated in a matter of days.
  • There will be no need for creating an RFP or contracting with a vendor to create new data sets.
  • The portal will not require the purchase or maintenance of any hardware.
  • The portal will have no ongoing maintenance costs.
  • The portal is hosted in a guaranteed 24/7 facility with redundant power and telecommunication infrastructure.
  • The actual server hosting the sites will be in a secure location with advanced site and electronic security.
  • Training in using the system and training materials are available on request.
  • Open Data Portal

How Do I Obtain This Service?

User Request Process for Service Features

Contact the Service Desk to request standard and/or non-standard features relating to this service listed below.

Self Service Portal – Log into LANDesk

Service Exclusions

  • No sensitive data should be hosted in theis service. all data hosted will be made freely available on the Internet.

How Do I Receive Support for This Service?

To request support for this service, contact the Service Desk to open a support ticket:

Self Service Portal – Log into LANDesk

Service Maintenance Schedule

  • Varies

Service Performance

Availability Goal

Service/Application Availability
  • Data access: 99%
Support Availability
  • DII Service Desk: Monday –Friday 7:45 a.m. to 4:30 pm
Non-Business Hours

DII does not traditionally respond to issues after business hours. DII staff is only available via "best effort" after hours. Support calls placed after 4:30 PM and weekends/holidays will be redirected to Contact Communications. Issues requiring immediate attention will be forwarded to the appropriate DII employee who will triage the reported issue and follow proper procedures to restore activities to normal operations

Request Fulfillment Goal

  • User access requests – 5 business days
  • Training – 5 business days

Resolution Goal

  • Issues will be prioritized and resolved based on priority.  Please refer to the Customer Support (Service Desk) Service for definitions of priority levels and resolution goals for each level.

133 State Street
Montpelier, VT 05633
(802) 828-4141

For Customer Support, please call 802-828-6620 or toll free 855-828-6620

  • ADS Service Desk:   Option 1
  • ADS Telecom Helpdesk:  Option 2
  • ADS Mainframe Helpdesk:   Option 3
     
  • Vision/HR Helpdesk: 802-828-6700