Wireless Local Area Network (WLAN) Services

What is this Service?

The wireless network service allows authorized state government employees and partners the ability to make use of Wi-Fi® enabled devices to connect to the Internet and access internal network resources.

What is Included?

WLAN service is designed to support two types of wireless users in compliance with statewide IT security policies and standards:

  • Secured users (i.e., Active Directory Credentials)
    • State employees, partner/contractor accounts
  • Guests services with password protected access and Internet access only SOV-auth-wifi

Key Standard Features

  • Extension of mobility within a State office location – users can connect to critical business information wherever they are to improve their productivity.
  • Wireless Connectivity to the State WAN in State Office buildings with schedulable conference rooms
  • Department or Agency internal wireless WLANs can also be made available at every location where the State's Wi-Fi access is deployed.
  • Ability to share information with fellow employees
  • Enhanced collaboration in meeting conference rooms
  • Fully managed service that meets State CIO security standards and policies
  • Design, implementation, and remote monitoring and management of a customer's WLAN infrastructure.
  • All hardware and software components required to deliver the WLAN service

Non-Standard Services

  • Wireless connectivity to the State WAN servicing department/agency work locations
    • These would be considered non-standard because the locations/rooms are not shared with all SOV employees and would incur a demand fee

How Do I Obtain This Service?

User Request Process for Service Features:

Departments and Agencies wishing to provide Wireless Internet access must submit a LANDesk ticket detailing their wireless requirements. The Wireless Site Survey will need to be completed in order to describe your requirements.  DII will perform the initial survey. 

Service Exclusions

  • Guest wireless support is limited to availability of the wireless system. Wireless devices are not supported for the public.  State Employees can obtain support for state-owned devices through the LANDesk system.

How Do I Receive Support For This Service?

To request support for this service, contact the Service Desk to open a support ticket:

Self Service Portal – Log into LANDesk

Service Maintenance Schedule

  • Maintenance occurs during DII maintenance windows

Service Performance

Availability Goal

Service/Application Availability
  • Wireless Services: 99% uptime
Support Availability
  • DII Service Desk: Monday –Friday 7:45 a.m. to 4:30 pm
Non-Business Hours

DII does not traditionally respond to issues after business hours. DII staff is only available via "best effort" after hours. Support calls placed after 4:30 PM and weekends/holidays will be redirected to Contact Communications. Issues requiring immediate attention will be forwarded to the appropriate DII employee who will triage the reported issue and follow proper procedures to restore activities to normal operations

Resolution Goal

  • Issues will be prioritized and resolved based on priority. Please refer to the Customer Support (Service Desk) Service for definitions of priority levels and resolution goals for each level.

Service Costing

  • For non-standard features, Departments are required to pay for all wireless access points, cabling and licensing fees for each Access Point (AP) at the specified department's location. 
    • Licensing fee = $400 one-time charge
    • Wireless Access Point (WAP) = $1,100 per WAP, to be installed in State office buildings only
  • DII maintains all licensing for the wireless system and periodically will purchase additional licenses to meet the needs of the wireless infrastructure.  This would be covered until the DII Allocation.

133 State Street
Montpelier, VT 05633
(802) 828-4141

For Customer Support, please call 802-828-6620 or toll free 855-828-6620

  • ADS Service Desk:   Option 1
  • ADS Telecom Helpdesk:  Option 2
  • ADS Mainframe Helpdesk:   Option 3
     
  • Vision/HR Helpdesk: 802-828-6700