Wireless Local Area Network (WLAN) Services

What is this Service?

The wireless network service allows authorized state government employees and visitors the freedom to make use of Wi-Fi® enabled devices to connect to the Internet and access internal network resources without needing to plug in a cable.

What is Included?

WLAN service is designed to support two types of wireless users in compliance with statewide IT security policies and standards:

  • Secured users
    • State employees
  • Non-secured Guest users –guest access Internet only SOV-public-wifi
  • Guests services with password protected access and Internet access only SOV-auth-wifi
Key Standard Features:
  • Extension of mobility within an agency office building – users can connect to critical business information wherever they are to improve their productivity. 
  • Department or Agency internal wireless WLANs can also be made available at multiple locations where the states Wi-Fi system is deployed.
  • Ability to share information with fellow employees 
  • Enhanced collaboration in meeting conference rooms
  • Fully managed service that meets State CIO security standards and policies
  • Design, implementation, and remote monitoring and management of a customer's WLAN infrastructure.
  • All hardware and software components required to deliver the WLAN service

How Do I Obtain This Service?

User Request Process for Service Features:

  • Self Service Portal – The Self-Service Portal can be accessed via the following web link:  https://ent-footprints.state.vt.us - attach the Wireless Site Survey to your request.
  • Call 802-828-6620 or toll free 855-828-6620, option 1

WI-FI User Guide Adobe File

Departments and Agencies wishing to provide Wireless Internet access should submit a Footprints ticket detailing their wireless requirements.  DII can then determine if a request for a wireless survey will be needed from a qualified wireless vendor or If DII will be able to provide the necessary wireless survey.  For large deployments, Our vendors will issue a Statement of Work with a price quote. DII will work with vendors to configure the required network access at the appropriate time.

Below you will find a form that will need to be completed in order to describe your needs and obtain signoff and information from landlords in buildings that are not state owned. You should contact Buildings and General Services if the installation is planned for a state owned site

Service Exclusions:

Wi-Fi support is provided for all state employees and state contractors through the use of the footprints ticket system.

Guest wireless support is limited to availability of the wireless system.  Wireless devices are not supported for the public or contractors.  State Employees can obtain support for state owned devices through the footprints system.

How Do I Receive Support For This Service?

To request support for this service, contact the Service Desk to open a support ticket:

Service Maintenance Schedule

Maintenance occurs during DII maintenance windows

Service Performance:

Availability Goal:

    Service/Application Availability:

  • Wireless Services: 99% uptime

    Support Availability:

  • DII Service Desk: Monday –Friday 7:45 a.m. to 4:30 pm

Non-Business Hours:

DII does not traditionally respond to issues after business hours. DII staff is only available via "best effort" after hours. Support calls placed after 4:30 PM and weekends/holidays will be redirected to Contact Communications. Issues requiring immediate attention will be forwarded to the appropriate DII employee who will triage the reported issue and follow proper procedures to restore activities to normal operations

Resolution Goal:

  • Issues will be prioritized and resolved based on priority.  Please refer to the Customer Support (Service Desk) Service for definitions of priority levels and resolution goals for each level.

Service Costing

Agencies/departments must request a wireless survey.  DII will perform an initial survey and determine whether a more comprehensive survey will be required.  At times DII will request a full spectrum survey from an outside vendor.  Departments are required to pay for these surveys.  Generally this only applies to large or complicated wireless deployments where interference may occur or where high availability is critical.

Departments are required to pay for all wireless access points, cabling and licensing fees for each Access Point (AP).   DII maintains all licensing for the wireless system and periodically will purchase additional licenses to meet the needs of the wireless infrastructure.