Web Services (Websites - Vermont.gov portal)

What is This Service?

The Web Content Management System (WCMS) is a tool for State of Vermont Website content managers to design and implement Web sites much more easily and quickly. The infrastructure created for the WCMS is designed in such a way that it is a tool available across the enterprise for managing Web resources. For individuals or programs that publish Web content, the WCMS will allow non-technical staff of individual state government organizations to manage their own Web content on a remote server using only their current Web browser with a built in editor.

What is Included?

Key Standard Features:

  • Non-technical staff can substantially maintain the site.
  • The site structure can be built and activated in a matter of days.
  • There will be no need for creating an RFP or contracting with a vendor to create a new Web site.
  • A site will not require the purchase or maintenance of any hardware.
  • A site will have no ongoing maintenance costs.
  • All new sites built in the WCMS automatically comply with ADA Web requirements.
  • All new sites built in the WCMS automatically comply with all state Web standards.
  • A site is hosted in a guaranteed 24/7 facility with redundant power and telecommunication infrastructure.
  • Support will be available from experienced Web developers on ways to improve a site's performance.
  • The actual server hosting the sites will be in a secure location with advanced site and electronic security.
  • The hosting facility will be able to provide 24/7 availability due to redundant power sources.
  • Domain Name approvals are part of the process

How Do I Obtain This Service?

User Request Process for Service Features:

  • Self Service Portal – The Self-Service Portal can be accessed via the following web link:  https://ent-footprints.state.vt.us
  • Call 802-828-6620 or toll free 855-828-6620, option 1

For Editorial and Content Issues: 

Contact the CMO’s Office

Service Exclusions

  • The site owner is responsible for the creation of a site design including a proposed site map and a description of secondary navigation. This must be provided before a new site is created.  Assistance with this step is available through the Web Design contract. Cost for this is based on quotes from vendors on a Statement of Work provided by the site owner.
  • Online application development is not included in this service. For this refer to the Online Application service description.

How Do I Receive Support For This Service

To request support for this service, contact the Service Desk to open a support ticket:

  • Self Service Portal – The Self-Service Portal can be accessed via the following web link:  https://ent-footprints.state.vt.us
  • Call 802-828-6620 or toll free 855-828-6620, option 1

Service Maintenance Schedule:

Maintenance should not interrupt services.

Service Performance

Availability Goal:

    Service/Application Availability:

  • Web Services Application: 99%

    Support Availability:

  • DII Service Desk: Monday –Friday 7:45 a.m. to 4:30 pm

Non-Business Hours:

DII does not traditionally respond to issues after business hours. DII staff is only available via "best effort" after hours. Support calls placed after 4:30 PM and weekends/holidays will be redirected to Contact Communications. Issues requiring immediate attention will be forwarded to the appropriate DII employee who will triage the reported issue and follow proper procedures to restore activities to normal operations

Request Fulfillment Goal:

  • User access requests – 1 business day
  • Site creation – project based
  • Site launch – project based

Resolution Goal:

Issues will be prioritized and resolved based on priority.  Please refer to the Customer Support (Service Desk) Service for definitions of priority levels and resolution goals for each level.

Service Costing

For standard sites, there will be no hosting cost, no development cost.

 

Description:

$

Other details

Vermont.gov Subdomain

0.00

 

.gov Subdomain

150.00

 

Other Domain (.com, .org, .info, etc.)

Retail Price