How To

We have a lot of self-help documents to assist our users.  Please see below.




Report Spam/Phishing Attempt 

Desktop Tips

Office 365 - Getting Started

  Login to Office 365

  Multifactor Authentication Information

Mailboxes -- Email/Calendar/Tasks/Notes

General Mailbox Items




Mobile Device/Phone

Mobile Device Setup for Office 365
How to Setup Your Email with the Outlook App
How to Create an iTunes Account Without Using YourPayment Information
Mobile Device Management Enrollment (Intune)

SharePoint Online

External Sharing Information (for vendor/partner accounts)

Skype for Business

Citrix (on VSMS)

File Restore

Telecommunications (Telephony)



  • WI-FI User Guide (General - How to Connect to the State's Guest Wireless Access Points)
  • WI-FI User Guide (Department specific - BGS, ADS, GMCB, DHR, ACCD, HRC, AGR, PSB and PSD)


Report Issues

Log into LANDesk Self-Service

Analyst Instructions

Password Central


133 State Street
Montpelier, VT 05633
(802) 828-4141

For Customer Support, please call 802-828-6620 or toll free 855-828-6620

  • ADS Service Desk/Telecommunications:   Option 1
  • ADS Mainframe Helpdesk:   Option 2
  • Vision/HR Helpdesk: 802-828-6700: Option 3