How To

We have a lot of self-help documents to assist our users.  Please see below.

General
Report Spam/Phishing Attempt
Desktop Tips
Office 365 – Getting Started
  Login to Office 365
    Multifactor Authentication Information
  Mailboxes –Email/Calendar/Tasks/Notes
          Mobile Device/Phone       
   SharePoint Online
Citrix (on VSMS)
File Restore
Telecommunications (Telephony)
VPN
Wireless
Security
Report Issues -How to Take a Screenshot
Log into Landesk Self-Service
  Analyst Instructions

Password Central (for VDH Externals)

 

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General

Report Spam/Phishing Attempt 

Desktop Tips

Office 365 - Getting Started

  Login to Office 365

  Multifactor Authentication Information

Mailboxes -- Email/Calendar/Tasks/Notes

General Mailbox Items

Email

Calendars

Tasks

Mobile Device/Phone

 Mobile Device Setup for Office 365

Mobile Device Management Enrollment (Intune)

SharePoint Online

External Sharing Information (for vendor/partner accounts)

Citrix (on VSMS)

File Restore

Telecommunications (Telephony)

VPN

Wireless

  • WI-FI User Guide (General - How to Connect to the State's Guest Wireless Access Points)
  • WI-FI User Guide (Department specific - BGS, DII, GMCB, DHR, ACCD, HRC, AGR, PSB and PSD)

Security

Report Issues

Log into LANDesk Self-Service

Analyst Instructions

Password Central

 

Department of Information and Innovation
133 State Street
Montpelier, VT 05633
(802) 828-4141

For Customer Support, please call 802-828-6620 or toll free 855-828-6620

  • DII Service Desk:   Option 1
  • DII Telecom Helpdesk:  Option 2
  • DII Mainframe Helpdesk:   Option 3
     
  • Vision/HR Helpdesk: 802-828-6700