How To

We have a lot of self-help documents to assist our users.  Please see below.




Report Spam/Phishing Attempt 

Desktop Tips

Office 365 - Getting Started

  Login to Office 365

  Multifactor Authentication Information

Mailboxes -- Email/Calendar/Tasks/Notes

General Mailbox Items




Mobile Device/Phone

Mobile Device Setup for Office 365
How to Setup Your Email with the Outlook (Office-365)-App
How to Create an iTunes Account Without Using YourPayment Information
Mobile Device Management Enrollment (Intune)

SharePoint Online

External Sharing Information (for vendor/partner accounts)

Skype for Business

Citrix (on VSMS)

File Restore

Telecommunications (Telephony)



  • WI-FI User Guide (General - How to Connect to the State's Guest Wireless Access Points)
  • WI-FI User Guide (Department specific - BGS, DII, GMCB, DHR, ACCD, HRC, AGR, PSB and PSD)


Report Issues

Log into LANDesk Self-Service

Analyst Instructions

Password Central


133 State Street
Montpelier, VT 05633
(802) 828-4141

For Customer Support, please call 802-828-6620 or toll free 855-828-6620

  • ADS Service Desk:   Option 1
  • ADS Telecom Helpdesk:  Option 2
  • ADS Mainframe Helpdesk:   Option 3
  • Vision/HR Helpdesk: 802-828-6700