Landesk Analyst Training

Guides

• User Account Request Analyst Guide  (updated 11/17/15)
• User Account Request Approver (Analyst) Guide (updated 7/10/17)
• Incident/Service Request Analyst Guide (Updated 10/31/17)
  • Major Incident/Notice Board Guidelines 
• Analyst Remote Control Instructions
• Change Management Guide for Analysts (currently piloting for DII analysts) 8/16/2016

 

Webinars

• Analyst Training Webinar(8/11/2016)