Department of Information and Innovation

Landesk Analyst Training

Guides

• User Account Request Analyst Guide  (updated 11/17/15)
• Incident/Service Request Analyst Guide (Updated 6/5/17)
  • Major Incident/Notice Board Guidelines 
• Analyst Remote Control Instructions
• Change Management Guide for Analysts (currently piloting for DII analysts) 8/16/2016

 

Webinars

• Analyst Training Webinar(8/11/2016)