Telephone Installation and Repair


 DII provides sizing, configuration and implementation support for State of Vermont phone systems

  • Move/Add/Change Phone Lines
  • Purchase Phones & Equipment
  • Repair & Installation Services
  • Voice/Data Cabling Services


DII’s centralized service includes expertise in all technologies and most vendor products, such as DII’s maintained statewide communication system.

Maintaining close relationships with vendors will encourage optimal configuration for the customer’s requirements, adherence to policies and standards, as well as, responsive service and support.

  • Centralized point for purchasing and billing of equipment
  • Centralized point for installation, maintenance/trouble shooting, billing services


  •  Hours of Operation: Monday - Friday, 7:45 a.m. to 4:30 pm
  •  Maintenance Window (if applicable): No standard re-occurring maintenance window is assigned.

Contact/Order Inquiries

 For all service and support inquiries:

 Authorized Requestors should use the COMPCO Ticketing System

 For access, email the DII Telecom Helpdesk or call 802-828-6620 Option 2

Telecom Requestor System (COMPCO):   DII Telecommunications customers' access to our service requestor system known as Compco. Customers must submit service requests and trouble reports to us through this system (not LANDesk).  This interface allows you to fill a shopping/service cart with the new services, features & telecom supplies your office needs.

More Information

Price Model


  • Analog Base Station Rate (single line phone), $14.20 Monthly, Centrex
  • ISDN Base Station Rate (multi-line reception console phone), $26.70 Monthly, Centrex
  • ISDN Secondary Rate (virtual line on a ISDN set), $1.35 Monthly, Centrex
  • Voicemail, $2.85 Monthly
  • Local calling rate, $0.022 Per Minute
  • Regional & Long Distance Rate, $0.018 Per Minute
  • Caller ID, No Charge

VTel – Springfield Area

  • Analog Base Station Rate (single line phone), $22.09 - $16.57 monthly based on volume
  • ISDN Base Station Rate (multi-line reception console phone), $24.47 - $18.95 monthly based on volume
  • Voicemail, $3.00 Monthly
  • Local calling rate, $0.020 Per Minute
  • Regional & Long Distance Rate, $0.275 Per Minute
  • Caller ID, No Charge

For full product descriptions and prices, please logon to the Telecommunications work order system and view the Shopping Cart.

Department of Information and Innovation
133 State Street
Montpelier, VT 05633
(802) 828-4141

For Customer Support, please call 802-828-6620 or toll free 855-828-6620

  • DII Service Desk:   Option 1
  • DII Telecom Helpdesk:  Option 2
  • DII Mainframe Helpdesk:   Option 3
  • Vision/HR Helpdesk: 802-828-6700