Web and Audio Teleconferencing Services

What is this Service?

Skype for Business Online is a communications service that connects people for meetings and conversations anytime and from virtually anywhere. It gives users access to information about presence, and enables instant messaging, audio and video calling, rich online meetings, and extensive web conferencing capabilities.

Skype for Business is included as part of the Office 365 licensing the State of Vermont subscribes to.  Service Description below is in regard to Skype for Business (SFB) functionality.

Another option at this time for web/audio conferencing is with Citrix Online.  For information on Citrix Online, click here.

                *Please note that the State’s direction is to utilize Skype for Business. 

What is Included?

Key Standard Features

Web Conferencing (Skype for Business Online Meetings)

  • Host meetings online for up to 250 attendees
  • Audio conferencing can be added for an additional monthly fee – see Service Costing below
  • Sharing of content from the user’s laptop or desktop as well as audio/video integration
  • Attend meetings from mobile devices (such as your iPad, iPhone, or Android)
  • Ability to record meetings

Skype Meeting Broadcast

Skype Meeting Broadcast is a new component of Skype for Business that enables Office 365 users to produce and broadcast a meeting on the internet with up to 10,000 attendees, who can attend from a browser on virtually any device (this is similar to the Citrix Online GoToWebinar service).   With Skype Meeting Broadcast, you can host large virtual meeting such as internal "Town Hall" style meetings and public webinars. You can record meetings, and you can customize them to gauge audience involvement and satisfaction.

Audio Conferencing

Audio Conferencing is any conference in which at least one participant dials in to the audio portion by using a phone. The ability to use a phone to access a meeting is useful for individuals who are on the road or otherwise can't attend a meeting using a mobile device or PC. Using a phone also can be a better option in other scenarios, such as when internet connectivity is limited or when a meeting is audio only.

With Audio Conferencing, users in your organization can host or create meetings that contain dial-in phone numbers. Callers can then use those phone numbers to call into a meeting using their phones (users who are dialing into a meeting will only get audio, not instant messages, shared desktops, or files being shared in the meeting). You only need to set up dial-in conferencing for users who plan to schedule or lead meetings. Unless the organizer has locked the meeting, anyone who has the dial-in number and conference ID can join the meeting.

  • Audio conferencing can be added for an additional monthly fee – see Service Costing below
  • Maximum # of phone participants per meeting:  250
  • Secure access to conference bridges via pass codes
  • Capability to tailor conference options, such as name announcement, conference start/wait options

How Do I Obtain This Service?

User Request Process for Service Features

To request Skype for Business Audio conferencing line, please submit a LANDesk ticket:

Service Exclusions

Webcams and headsets can be ordered under any of the existing State contracts for peripherals. Go to to the BGS Purchasing Website, and look under the Peripherals Section for State of Vermont contracts.

How Do I Receive Support for This Service?

To request support for this service, contact the Service Desk to open a support ticket:

Self Service Portal – Log into LANDesk

Service Maintenance

  • Maintenance should not impact services.  See Service/Application Availability below.

Service Performance

Availability Goal

Service/Application Availability
Support Availability
  • ADS Service Desk: Monday –Friday 7:45 a.m. to 4:30 pm
Non-Business Hours

ADS does not traditionally respond to issues after business hours. ADS staff is only available via "best effort" after hours. Support calls placed after 4:30 PM and weekends/holidays will be redirected to Contact Communications. Issues requiring immediate attention will be forwarded to the appropriate ADS employee who will triage the reported issue and follow proper procedures to restore activities to normal operations

Request Fulfillment Goal

  • See Customer Support SLA

Service Costing

All users licensed in the Office 365 tenant are enabled to use Skype for Business (on network).  Appropriate equipment (headsets/webcams) can be purchased separately.  If a phone conference number is required, user may request Audio conferencing be added to your Office 365 user account.  There is a cost associated with the Audio conference addon and will be billed annually via the demand services Service Level Agreement (SLA).  Licenses are assigned directly to the user's Office 365 account.

  • $42.00 annually per user
    • This is a fixed rate – there will be no additional charges for per minute usage.

More Information

  • The following are not included in the allocation and the Customer utilizing these services will be assessed a Demand Services fee:

    State Employee and Vendor/Partner Account (non-state employees) Accounts – (subject to change based on Microsoft licensing costs when we renew our Enterprise agreement).  Information document on different licensing types:  https://vermontgov.sharepoint.com/:x:/r/IT/SharedDocuments/LicensingOpti...

  • F1 –$120.18 per account per year
  • G1 - $111.44 per account per year (does not include Windows 10 Desktop OS)
  • G1 - $171.44 per account per year (includes Windows 10 Desktop OS)
  • G3 - $327.98 per account per year

133 State Street
Montpelier, VT 05633
(802) 828-4141

For Customer Support, please call 802-828-6620 or toll free 855-828-6620

  • ADS Service Desk/Telecommunications:   Option 1
  • Vision/HR Helpdesk: 802-828-6700: Option 2

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