Training Information

Skype for Business

  • Frequently Asked Questions
  • You may now use any of the following numbers listed below for your Skype meeting; Simply copy and paste the number or numbers into the meeting invite or use the 'Find a local number' link provided in the meeting appointment.  Any of these numbers will connect as long as the Conference ID provided in the meeting invite is used. To request that a new number become the default for your Skype meetings you will need to enter a LANDesk ticket.

QuickStart Guides:


Instant Messaging and Collaboration:

Online Meetings and Collaboration:

Microsoft Online Training Information:

Interact with attendees during Skype for Business Meetings


Skype Meeting Broadcast is a feature of Skype for Business Online and Office 365 that enables you to schedule, produce, and broadcast meetings or events to online audiences up to 10,000 attendees. The Skype Meeting Broadcast portal is where you schedule a meeting of this size.

Troubleshooting Tips:

KnowledgeWave Training:

All State Employees will have access to the KnowledgeWave Learning Site (KLS).  KLS is a Members-Only Service that includes:

  • Unlimited access to the KLS library of training videos
  • Free monthly members-only training webinars

Members also receive discounts on Additional Services from KnowledgeWave.  Additional services may include instructor-led public classes and private classes, coaching and consulting.  Payment for additional services is the responsibility of each Department/Agency.

PLEASE NOTE: Payment for additional services is the responsibility of each Department/Agency. Employees must seek prior approval for any additional services before enrolling.

Training Website:

For questions regarding the online training, or any additional services please contact KnowledgeWave directly: or 800-831-8449.

Information regarding KLS (online training) account set up

Citrix Online

-- this is for informational purposes only.  The State is moving to Skype for Business for audio/web conferencing.

Global Citrix Online Support

Web Conferencing Resources

Audio Conferencing Resources

133 State Street
Montpelier, VT 05633
(802) 828-4141

For Customer Support, please call 802-828-6620 or toll free 855-828-6620

  • ADS Service Desk/Telecommunications:   Option 1
  • Vision/HR Helpdesk: 802-828-6700: Option 2

Public Records Database and Agency Records Officer or Liaison Contact Information