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Cisco VoIP Phone Migration Update 2/23/19 - Information on Self-Care Portal Changes

Cisco VoIP phone Self-Care Portal Information and News


The Cisco VoIP Phone System Maintenance Migration is taking place this weekend.

Beginning Monday, February 25th, you will need to use the following link to reach the upgraded Self Care portal:

You will continue to use the existing Self Care portal site until Saturday, February 23.

Before logging in to the new site for the first time, or to begin using the Self-Care Portal:  Contact the ADS Shared Services Service Desk for your login credentials: 802-828-6620 option 1

Please note, there will be no self-care portal access after the upgrade from Saturday until after ADS Service desk opens on Monday morning, when staff will again be available to provide your log-in credentials.

The new portal will have all the same features as the old, with a new look and feel. Check out the training videos below.


Your Cisco VoIP phone has a web-based “Self-Care Portal?”

Using the Self-Care Portal, you can configure settings such as speed dial numbers, contact lists, voicemail notifications and other phone services.

New Cisco Self-Care System Tips - Video

SmartComm Self-Care 01 - Home Page (2:21)

SmartComm Self-Care 02 - Services Store (2:52)

SmartComm Self-Care 03 - My Account (1:40)

SmartComm Self-Care 04 - Call Forwarding (1:41)

SmartComm Self-Care 05 - Speed Dials (3:35)

SmartComm Self-Care 07 - Single Number Reach (3:30)

SmartComm Self-Care 08 - Directory (3:22)

SmartComm Self-Care 09 - My Voicemail (1:09)

The videos use “9” to dial and outside line, however, the State of Vermont uses “8” to access an outside line. Also, the Jabber features and certain other options may not be included in the State of Vermont contracted services.



Friday, February 22, 2019 - 12:15pm to Tuesday, February 26, 2019 - 12:15pm

Cisco VoIP Phone System Maintenance Migration 2/23/19

Event:   Cisco VoIP Phone System Maintenance Migration

Who:     All Users of State Cisco VoIP Phones

                                               (IT Helpdesks - Please forward to your users)

When:  Saturday, February 23, 9:00AM – 9:00PM

What:   Cisco VoIP Phone System Maintenance Migration

Impact: While our vendor is performing the system maintenance migration, there will be multiple rolling resets of the phones within the 12-hour period.  During the resets, the phones are expected to be down up to 5 minutes each time.  We are unable to determine exactly what time they will occur within the maintenance period.  The Cisco VoIP Self Care Portal will not be available during the maintenance migration. More information and a link to the new site will be provided under separate cover.

We are again able to offer the forwarding of critical lines like we have done in the past. (an example of a critical line would be a main line that cannot be without coverage during this time).   If you had your lines forwarded during the last maintenance window, then we will be reaching out to you to confirm settings or make changes.

If you did not have lines forwarded during the last maintenance window and wish to do so for this event then Please identify and notify us of any numbers fitting the criteria by end of business, Wednesday, February 20th by replying to this email. Please provide an alternate phone number that we could forward your main line to during this time, and a contact for us to reach out to when maintenance is complete.


    ADS Service Desk 828-6620 option 1


Monday, February 25, 2019 - 11:15am

133 State Street
Montpelier, VT 05633
(802) 828-4141

For Customer Support, please call 802-828-6620 or toll free 855-828-6620

  • ADS Service Desk/Telecommunications:   Option 1
  • Vision/HR Helpdesk: 802-828-6700: Option 2

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