Cisco VoIP phone Self-Care Portal Information and News
The Cisco VoIP Phone System Maintenance Migration is taking place this weekend.
Beginning Monday, February 25th, you will need to use the following link to reach the upgraded Self Care portal: https://svt-selfcare.nwncloud.com/Kurmi/
You will continue to use the existing Self Care portal site until Saturday, February 23.
Before logging in to the new site for the first time, or to begin using the Self-Care Portal: Contact the ADS Shared Services Service Desk for your login credentials: 802-828-6620 option 1
Please note, there will be no self-care portal access after the upgrade from Saturday until after ADS Service desk opens on Monday morning, when staff will again be available to provide your log-in credentials.
The new portal will have all the same features as the old, with a new look and feel. Check out the training videos below.
DID YOU KNOW
Your Cisco VoIP phone has a web-based “Self-Care Portal?”
Using the Self-Care Portal, you can configure settings such as speed dial numbers, contact lists, voicemail notifications and other phone services.
New Cisco Self-Care System Tips - Video
The videos use “9” to dial and outside line, however, the State of Vermont uses “8” to access an outside line. Also, the Jabber features and certain other options may not be included in the State of Vermont contracted services.