Analyst Training

User Account Request Training

LANDesk Request For Support Training

This page covers Request for Support Training; please use the links above for User Account Request (UAR) Training and Analyst Training.

For information on LANDesk change process, and enhancements, click on Enhancements to LANDesk

Log into LANDesk

Report Issues

  • How to Take A Screenshot
  • Submit a “Request Support” ticket within LANDesk.
  • If you do not have access to LANDesk then call 802-828-6620, option 1, or toll free 1-855-828-6620, opt 1

Landesk Request Support Guide and Recorded Webinar Tutorial

  • How to Submit an IT Ticket(approx. 11 mins)

  • Request Support Webinar Tutorial (approx. 1 hour)

LANDesk User's Group

We are currently seeking interested individuals to form a LANDesk User’s Group in order to identify needs, share thoughts, and discuss any issues or concerns that you might be having.  For more information please visit The LANDesk User Group Page.








133 State Street
Montpelier, VT 05633
(802) 828-4141

For Customer Support, please call 802-828-6620 or toll free 855-828-6620

  • ADS Service Desk/Telecommunications:   Option 1
  • Vision/HR Helpdesk: 802-828-6700: Option 2

Public Records Database and Agency Records Officer or Liaison Contact Information