Fax Over IP (FoIP)

FoIP service deployments have been suspended. At this time, there is not a transition date for fax services.

The content below is for awareness and support of those currently using FoIP service.  

Users will utilize the XMedius as their FoIP service through a web portal to send and receive faxes. The solution is secure and HIPAA compliant.

General Information
Security Information

Users who require the ability to send faxes will receive (upon request) a username and password for the portal. Once logged in, the user will be able to send faxes and download received faxes. Users receive an email when a fax arrives. This email may contain the fax or just a notification depending on the configuration requested.

How long are faxes stored in the FoIP portal?

Retention for faxes sent/received is 30 days.  If you need to store your documents in a more permanent location, you will need to move them to a shared drive or SharePoint Online site.  They will be removed from the FoIP site after 30 days.

How do I request a username and password?

Please submit a ticket as requests are managed through LANDesk.

How can I request support?

Please contact the Service Desk to open a support ticket for you.  802-828-6620, option 1

Click the button below to request more information on transitioning to FoIP fax services.


133 State Street
Montpelier, VT 05633
(802) 828-4141

For Customer Support, please call 802-828-6620 or toll free 855-828-6620

  • ADS Service Desk/Telecommunications:   Option 1
  • Vision/HR Helpdesk: 802-828-6700: Option 2

Public Records Database and Agency Records Officer or Liaison Contact Information