VoIP Telephony Support Information

VoIP Telephony Support & Training

When Placing VoIP Cisco Phone Line Requests  or Reporting a VoIP Problem, Please Submit a Request  Support Ticket in LANDesk.  Do Not Submit a LANDesk User Account Request (UAR) for any Cisco VoIP Issues or Requests as this is Reserved for ININ Call Center (ACD) Phones Only.

Click Here for  Scheduled Maintenance or System Outages: http://dii.vermont.gov
Introduction to VoIP Recording: Voice Over IP Project Early Planning and Information

How Do I:

Install or make changes to a VoIP phone line:

I am Having Trouble with:

VoIP Phone Guides

Cisco 8811 Phone - A basic phone deployed and used by the majority of staff.
Cisco 8811 User Guide     Cisco 88xx Video Tutorial

Cisco 8865 Phone - A phone used by someone with multiple lines to answer. Typically used by a point of contact who answer a support line, the main line to an office or support executive staff.
Cisco 8865 Quick Start Guide     Cisco 8865 User Guide     Cisco 88xx Video Tutorial

Cisco 8831 Phone - A conferencing phone. Typically used in a conference room, executive staff office or location used for presentations.
Cisco 8831 Quick Start Guide    Cisco 8831 User Guide (PDF)    Cisco 8831 User Guide     Cisco 8831 Video Tutorial





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For Customer Support, please call 802-828-6620 or toll free 855-828-6620

  • ADS Service Desk/Telecommunications:   Option 1
  • Vision/HR Helpdesk: 802-828-6700: Option 2

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