SPAM and Virus Protection

 

 

Wasted time, resources, bandwidth, and money are just some of the issues caused by Email SPAM and Viruses. This is why DII installed a state of the art Anti-Virus and SPAM filter from Symantec, one of the most trusted names the IT industry. Daily, our system receives close to 300,000 emails. Fully 80% of those messages are either SPAM or contain viruses and the SPAM and Virus filters prevent those messages from reaching the end user’s Inbox.

Although powerful, no anti-spam product is perfect. as it is estimated that about 1% of the spam we receive will pass through the filters into our mailboxes, a little caution and a lot of knowledge is really the best defense.

Here are a few tips to help you protect your own mailbox:

  • If you receive a suspicious email that you think is asking for information such as passwords or credit card and other types of account number do not respond. No respectable business or entity ever uses Email to request such information.
  • Never open attachments, click on links, or respond to emails from suspicious looking or unknown senders.
  • Remember that nothing in life is free. That free screen saver you are downloading probably asked you to accept their license agreement. READ IT! It probably say’s that you agree to be on their or even multiple mailing lists or that they will sell your information to advertisers and partners (aka Spammers).
  • Online shopping can also place you on a subscriber list. When you do business with someone, you automatically give them the right to send you email. If you aren’t on state business, you shouldn’t use your state email address to shop on the internet.
  • Don’t give your state email address out to unknown individuals or businesses. Some valid businesses make extra income by selling their mailing lists. Once again, read the contract agreement.
  • If the SPAM has an Opt Out or an Unsubscribe link, that may be the only way to remove yourself from the list. Our systems can’t block email from subscriber lists so reporting them via the Spam Complain folder won’t do any good.
    • If you use an Unsubscribe link and are still receiving email from the same source more than 10 days later, you may then open a footprints ticket with DII to have us block their email as they would be considered non-compliant with the request.
  • Most complaints of repetitive SPAM are due to people subscribing unknowingly to mailing lists, and only about 1/10 of all SPAM reports are truly SPAM.
  • If you receive a SPAM email, you can report it directly to our Anti-SPAM vendor so they can improve our filters by doing the following:
    • Create a new email in Outlook addressed to spam.complain@state.vt.us (Can be found in the Global Address List)
    • Drag and drop the SPAM email into the new email making the SPAM an attachment to the new email
    • Click “Send” to send the new email.
    • Delete the SPAM from the inbox