Department of Information and Innovation

The Department of Information and Innovation was created in 2003 to provide direction and oversight for all activities directly related to information technology within state government, including telecommunications services, information technology equipment, software, accessibility, and networks in state government. The CIO and Commissioner of DII has broad authority to meet the goals of the department as established by statute and policy. 

  

DII Mission Statement

To improve state government effectiveness and productivity, the Department of Information and Innovation provides expertise, standards and shared services for the state enterprise and supports agency and/or department-specific information technologies.

 

DII Vision Statement

Achieve cost savings by leveraging technology to drive down the cost of doing business.

 

Known Issues 

 

AHS Public Internet sites having issues

89469

Entered on 09/22/2014 at 10:57:24 EDT (GMT-0400) by John Oleen:

The AHS public facing internet cluster appears to be having an issue. I am working on the issue, there may be a brief outage while services are restarted.

 
Known issues are created in Global tickets in Footprints. You can login to Footprints at https://ent-footprints.state87041.vt.us and subscribe to any open issue

 

 

Exchange Windows Updates - VMWareTools - OWA Concerns

87272

 

Entered on 09/15/2014 at 05:27:05 EDT (GMT-0400) by Karen Canas:

Windows/VMWare Tools updates completed on EXCH1 and EXCH2 - I will continue with the updates until completed. 

Entered on 09/09/2014 at 08:05:11 EDT (GMT-0400) by Karen Canas:
The updates will continue on Friday night. 
Entered on 07/28/2014 at 18:41:04 EDT (GMT-0400) by Karen Canas:

These updates have been put on hold until the database are stable.  I will update when these will continue. 

The Issue should be resolved please test and update the ticket. Thanks. Issues with Update not applying correctly
Entered on 07/24/2014 at 09:10:21 EDT (GMT-0400) by Karen Canas:

We are seeing issues with some users getting to OWA after the updates on the one server that was updated. Looking into the issue.

Entered on 07/23/2014 at 23:02:04 EDT (GMT-0400) by Karen Canas:
Starting tomorrow at 3:00am (7/24/14) I will be doing updates on the Front End Servers Exch1-7.
Users might notice a blip in email, or they may have to logoff and back in if it was left open.

Known issues are created in Global tickets in Footprints. You can login to Footprints at https://ent-footprints.state87041.vt.us and subscribe to any open issues.

 

Notification of Work Notices - Scheduled Maintenance 

                                              

 

Enterprise Vault Maintenance 8:00pm tonight

86455

Entered on 09/22/2014 at 09:38:56 EDT (GMT-0400) by Howard Cohen:
DII will be running some needed maintenance on the EV system tonight 9/22 at 8:00pm.  This will result in a 1 - 2 minute period of unavailability on each of the EV servers, and up to about a 15 minute outage on the Ent-EV3 servers effecting the users whose mailboxes reside on the DAG3 and DAG7 Exchange servers.
 
Known issues are created in Global tickets in Footprints. You can login to Footprints at https://ent-footprints.state87041.vt.us and subscribe to any open issue