Department of Information and Innovation

The Department of Information and Innovation was created in 2003 to provide direction and oversight for all activities directly related to information technology within state government, including telecommunications services, information technology equipment, software, accessibility, and networks in state government. The CIO and Commissioner of DII has broad authority to meet the goals of the department as established by statute and policy. 

 

DII Vision Statement

The Department of Information & Innovation will be the leading information technology resource for state government producing results through people, process improvement and collaboration.

 

DII Mission Statement

DII will focus on exceeding customer expectations at every opportunity. Through collaboration with all state agencies we will continue to implement and support enterprise applications. DII's goal will be to enhance the value of information technology projects across state government through our knowledge and commitment to excellence.

 

Known Issues    

 

Exchange (Email) Connectivity Problems

Global Ticket #47658 

 

1/26/12 - Update:

The rebuilding of database for ent-mailbox01 has been completed; we will continue to monitor the system resources thought out the day tomorrow to make sure they are stable.  Please report any issues if you are seeing connectivity problems. 

 

1/23/12 - Update:

Continued over the weekend rebuilding.  Services will remain disabled during the day this week until the rebuild is done on both mailbox servers. 

 

1/20/12 - Update:

Two more databases completed, should have ent-mailbox01 completed over the weekend.  Also start on Ent-Mailbox03

 

1/19/12 - Update: 

Ran into some issues corruption on some registry keys for the Microsoft search, after the data catalogs were removed they could not be re-created.  I have details and can go into this with anyone tomorrow.  So currently it is working on ENT-Mailbox01 Databases Mailboxes01 and Mailboxes02, I will continue to monitor as it will log and event saying it is complete.   Then we  can get an estimate on how long we will have to perform this to complete for both servers.  Ent-Mailbox01 and Ent-Mailbox03. 

I have put the data catalog back on all other databases on Ent-mailbox01. 

 

1/18/12:

We are experiencing intermittment connectivity and slow response issues with Exchange.  We identified the issue to be a problem with the index search, a full reindexing is required .

To reduce system resources being utilized by the full text indexing service on Ent-Mailbox01 and Ent-Mailbox03 which is causing intermittent performance issues for our customers,  the Exchange team will be disabling the full text indexing server immediately on both of these systems.

Potential impacts to users while the full index search is disabled– 

  1. Users may experience slower search response times while attempting search against their mailboxes.
  2. Users may also experience a pop-up message while attempting to search letting them know that the full text index service has been disabled and that the search may take a long time to run.

The Exchange team will also begin rebuilding the full text indexes on Ent-Mailbox01 this afternoon at 4:30 PM and will allow the rebuilds to continue until 7:00 AM tomorrow morning.  If the full text index rebuilds for Ent-Mailbox01 by 7:00 AM, we will stop the full text indexing service on the server to reduce the amount of system resources that could potentially impact the system during regular business hours and will resume the rebuilds at 4:30 tomorrow afternoon.   If the full text index rebuilds finish up this evening for Ent-Mailbox01 successfully completes with no issues, we will begin the rebuild process on Ent-Mailbox03 and will allow for the rebuild to continue until 7:00 AM. 

Potential impacts to users while the full indexes are being rebuilt– 

  1. Users may experience slower search response times while attempting search against their mailboxes.
  2. Users may also experience a pop-up message while attempting to search letting them know that there may not yet be  a full text index to search against the mailbox database they are a part of and that the search may take a while to complete.
  3. Users may experience overall system slowness while the process is running between the hours of 4:30 PM – 7:00 AM

The Exchange team will be monitoring system performance throughout this process and will take necessary measures to remedy if required.

If you experience any major system impacts or receive system errors that you believe are a result of this maintenance, please submit a footprints ticket under global ticket 47658.

 

All known issues are created in Global tickets in Footprints.  You can login to Footprints at https://ent-footprints.state.vt.us and subscribe to any open issues.

 

Notification of Work Notices - Scheduled Maintenance 

 

AHS Email Migration