Department of Information and Innovation

The Department of Information and Innovation was created in 2003 to provide direction and oversight for all activities directly related to information technology within state government, including telecommunications services, information technology equipment, software, accessibility, and networks in state government. The CIO and Commissioner of DII has broad authority to meet the goals of the department as established by statute and policy. 

  

DII Mission Statement

To improve state government effectiveness and productivity, the Department of Information and Innovation provides expertise, standards and shared services for the state enterprise and supports agency and/or department-specific information technologies.

 

DII Vision Statement

Achieve cost savings by leveraging technology to drive down the cost of doing business.

 

Known Issues 

  

Exchange Windows Updates - VMWareTools - OWA Concerns

87272
Entered on 07/28/2014 at 18:41:04 EDT (GMT-0400) by Karen Canas:

These updates have been put on hold until the database are stable.  I will update when these will continue. 

The Issue should be resolved please test and update the ticket. Thanks. Issues with Update not applying correctly
Entered on 07/24/2014 at 09:10:21 EDT (GMT-0400) by Karen Canas:

We are seeing issues with some users getting to OWA after the updates on the one server that was updated. Looking into the issue.

 

** Broadcast message from Karen Canas on Wednesday, July 23, 2014 at 23:02:05 **
Entered on 07/23/2014 at 23:02:04 EDT (GMT-0400) by Karen Canas:

Starting tomorrow at 3:00am (7/24/14) I will be doing updates on the Front End Servers Exch1-7.

Users might notice a blip in email, or they may have to logoff and back in if it was left open.

Known issues are created in Global tickets in Footprints. You can login to Footprints at https://ent-footprints.state87041.vt.us and subscribe to any open issues.

 

 

Notification of Work Notices - Scheduled Maintenance 

 

Emergency Maintenance on Email System 7/29/14 8PM-12PM

87490
 
** Broadcast message from Leslie Baker on Tuesday, July 29, 2014 at 16:09:39 **

A new Global Ticket has been created in DII.

Global Ticket 87490 is "Emergency Maintenance on Email System 7/29/14 8PM-12PM."

 
Entered on 07/29/2014 at 16:09:38 EDT (GMT-0400) by Leslie Baker:
 

Who: All State Email Users

 

What: Emergency Maintenance on Email system

 

When: July 29, 2014 at Time 8PM-12PM

 

How does this affect me: You may experience a brief interruption in email during this emergency maintenance window.

 

Please report any issues to our Service Desk at the number below. Footprints Global Ticket # __ has been opened. Status will be posted on our website at http://dii.vermont.gov

 

Technicians: Please forward this message to your users.

 

DII – Service Desk

802-828-6620, Option 1

Known issues are created in Global tickets in Footprints. You can login to Footprints at https://ent-footprints.state87041.vt.us and subscribe to any open issues.

 

  

OnBase load balancer switch and ReIP Thursday 7/17 starting at 8pm
86997
 
Entered on 07/17/2014 at 09:58:13 EDT (GMT-0400) by John Oleen:

Thursday 7/17 at 8pm the Production OnBase servers will re-IPed and the load balancer switched to vshield.

The following servers will be affected.

OBADMIN

OBAPPPERIPHERAL

OBFILESERV

OBPROC1

OBWFE1

OBWFE2

OBWFE3

OBWFE4

OBWFEAPP

OBWFEAPP2

OBWFEAPP3

OBWFEAPP4

OBWFEAPP5

Known issues are created in Global tickets in Footprints. You can login to Footprints at https://ent-footprints.state.vt.us and subscribe to any open issues.