Department of Information and Innovation

The Department of Information and Innovation was created in 2003 to provide direction and oversight for all activities directly related to information technology within state government, including telecommunications services, information technology equipment, software, accessibility, and networks in state government. The CIO and Commissioner of DII has broad authority to meet the goals of the department as established by statute and policy. 


DII Mission Statement

To improve state government effectiveness and productivity, the Department of Information and Innovation provides expertise, standards and shared services for the state enterprise and supports agency and/or department-specific information technologies.


DII Vision Statement

Achieve cost savings by leveraging technology to drive down the cost of doing business.


Known Issues 


Exchange Windows Updates - VMWareTools - OWA Concerns

Entered on 07/28/2014 at 18:41:04 EDT (GMT-0400) by Karen Canas:

These updates have been put on hold until the database are stable.  I will update when these will continue. 

The Issue should be resolved please test and update the ticket. Thanks. Issues with Update not applying correctly
Entered on 07/24/2014 at 09:10:21 EDT (GMT-0400) by Karen Canas:

We are seeing issues with some users getting to OWA after the updates on the one server that was updated. Looking into the issue.


** Broadcast message from Karen Canas on Wednesday, July 23, 2014 at 23:02:05 **
Entered on 07/23/2014 at 23:02:04 EDT (GMT-0400) by Karen Canas:

Starting tomorrow at 3:00am (7/24/14) I will be doing updates on the Front End Servers Exch1-7.

Users might notice a blip in email, or they may have to logoff and back in if it was left open.

Known issues are created in Global tickets in Footprints. You can login to Footprints at and subscribe to any open issues.


Notification of Work Notices - Scheduled Maintenance 



National Life Data Center electrical power maintenance


** Broadcast message from Leslie Baker on Tuesday, August 19, 2014 at 10:44:17 **

A new Global Ticket has been created in DII.

Global Ticket 88181 is "National Life Data Center electrical power maintenance."



National Life Data Center

Electrical Power Maintenance

Footprints #: 88178




Sunday August 24, 2014

6:00 a.m. – 8:00 a.m.




National Life is performing electrical power maintenance. 


The Normal power for some of the NL Data Center equipment will be down, UPS power will be up. (This will be the same outage that took place last Sunday morning 8/17/2014) 




Devices with dual-power should not be affected.  Some devices with Normal single-power will lose power. 


Some devices may send alerts if they are setup to report power interruptions.




Walter Goodwin x4656

Joe Ng x2634


Known issues are created in Global tickets in Footprints. You can login to Footprints at and subscribe to any open issue



OnBase maintanance starting thursday at 8:00pm


Entered on 08/20/2014 at 12:02:08 EDT (GMT-0400) by John Oleen:
Initial steps have been completed to move obwfe4 over to the new load balancer. no issues have been reported by users, so far.
Entered on 08/13/2014 at 10:00:35 EDT (GMT-0400) by John Oleen: Thursday 8/14 at 8:00pm there will be ongoing maintenance to the OnBase system. Please be sure you are logged out of OnBase prior to 8pm. During this maintenance a few users may experience an issue connecting. In the unlikely event that this happens the user should clear their browsers cache and try connecting to onbaseweb/appnet again. If connection issues persist then please enter a helpdesk ticket.

 Known issues are created in Global tickets in Footprints. You can login to Footprints at and subscribe to any open issue