Department of Information and Innovation

The Department of Information and Innovation was created in 2003 to provide direction and oversight for all activities directly related to information technology within state government, including telecommunications services, information technology equipment, software, accessibility, and networks in state government. The CIO and Commissioner of DII has broad authority to meet the goals of the department as established by statute and policy. 

  

DII Mission Statement

To improve state government effectiveness and productivity, the Department of Information and Innovation provides expertise, standards and shared services for the state enterprise and supports agency and/or department-specific IT.

 

DII Vision Statement

Achieve cost savings by leveraging technology to drive down the cost of doing business.

 

Known Issues   

 

Problems with Mailbox01

69891
 
Entered on 05/24/2013 at 11:01:37 EDT (GMT-0400) by Leslie Baker:

We are currently experiencing some problems with mailbox server 01 and we are looking into it.

 
All known issues are created in Global tickets in Footprints.  You can login to Footprints at https://ent-footprints.state.vt.us and subscribe to any open issues. 

 

Problems with Mailbox03

69868
 
Entered on 05/24/2013 at 11:32:44 EDT (GMT-0400) by Karen Canas:

I'm going to roll the cluster for mailbox03 these users will be not able to send and receive messages during this time. 

Entered on 05/24/2013 at 11:01:37 EDT (GMT-0400) by Leslie Baker:

We are currently experiencing some problems with mailbox server 03 and we are looking into it.

 
All known issues are created in Global tickets in Footprints.  You can login to Footprints at https://ent-footprints.state.vt.us and subscribe to any open issues. 

 

 

Notification of Work Notices - Scheduled Maintenance

 

Moving the EV SQL server from the SQL VLAN to the Exchange VLAN

69843
 
Entered on 05/23/2013 at 17:08:58 EDT (GMT-0400) by Howard Cohen:

The server has been moved and testing shows the SQL connections to be better than ever.  We will leave the ticket open into tomorrow in case of any issues.

Entered on 05/23/2013 at 16:19:15 EDT (GMT-0400) by Howard Cohen:

At 4:30 I will be moving the Ent-EVSQL server to the Exchange VLAN.  Down-time should be limited to about 5 minutes.

 
All known issues are created in Global tickets in Footprints.  You can login to Footprints at https://ent-footprints.state.vt.us and subscribe to any open issues. 

 

updating webmail and autodiscover SSL Cert

69824
 
Entered on 05/24/2013 at 14:03:34 EDT (GMT-0400) by Dan Morse:

We are finding that this is breaking Outlook for some people and the fix is to go into Outlook settings and checking, or unchecking the RPC/HTTP setting. If this does not work, then we ask that the person use OWA for the time being.

Entered on 05/23/2013 at 16:04:13 EDT (GMT-0400) by Karen Canas:

ssl cert has been updated, will leave open to monitor. 

Entered on 05/23/2013 at 13:25:31 EDT (GMT-0400) by Karen Canas:

We are replacing these certs and there should be no issues that affect the users.  We do not anticipate any down, please update this ticket if you have any issues with OWA, Outlook client or mobile device please subscribe and update this ticket. 

 
All known issues are created in Global tickets in Footprints.  You can login to Footprints at https://ent-footprints.state.vt.us and subscribe to any open issues. 

 

National LIfe Data Center - Scheduled Power Outage

68727
 
Entered on 05/03/2013 at 11:59:59 EDT (GMT-0400) by Joe Ng:

The National Life building is scheduled to perform its annual maintenance on its power infrastructure on 06/22/2013 (Saturday) and 06/23/2013 (Sunday).  During this maintenance period, power to the State of Vermont Data Center at National Life (NLDC) will be impacted.

 

Power Availability

SOV Data Center at National Life

06/22/2013

Saturday

05:00 am to 03:00 pm

06/23/2013

Sunday

05:00 am to 08:00 pm

UPS Power PDUs

Power Available

Power NOT Available

Normal Power PDUs

Power NOT Available

Power Available

 

Power Outage Impact

Dual-power equipment

For dual-power equipment, power will be available on one feed. Depending on equipment, you may receive power interruption alerts from your equipment.

Single-power equipment

For single-power equipment, the equipment power must be manually connected to the proper PDUs each day. See Power Availability table above.

 

Remember to connect the power back to UPS PDU after Sunday.

Potential Risk

There is always risk when working on electrical system.  However, all precautions will be taken to minimize interruption.

 

Please be aware that on Sunday, there will be NO backup power available.  If power is lost, all equipment will shut down. Please plan accordingly.

 

 

If you have any questions, please contact Walter (828-4656) or Joe (828-2634).

All known issues are created in Global tickets in Footprints.  You can login to Footprints at https://ent-footprints.state.vt.us and subscribe to any open issues.